Dymond Heat and Air · (435) 251-0867
This covers calls to Dymond Heat and Air's business line, our text messages, this website, and the web pages we send you links to (such as invoice and payment pages).
Dymond Heat And Air LLC, doing business as Dymond Heat and Air ("we," "us"), 912 Gardenia Circle, St. George, UT 84790. Our software provider, Standing Pilot LLC, runs our phone answering line, our office software, our customer texts and these pages for us. It handles your information only to provide those services to us.
Some calls to our business line are answered by an automated assistant that uses artificial intelligence. It tells you at the start of the call that the call may be recorded. Calls on that line may be recorded and transcribed, including calls our staff answers on it. We use recordings and transcripts to know what you asked for, to schedule and do the work, to settle questions about what was said, and to keep business records. If you don't want to be recorded, ask on the call to speak to someone, or hang up and email us.
To answer your call and hold an appointment window; to confirm, remind and update you, including when a technician is on the way; to send quotes, invoices and payment links and take payment; to follow up about our work; to keep business, tax and warranty records; and to protect against fraud and meet legal duties. We do not use your information to send you anyone else's advertising.
Mobile numbers and text consent. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. We do not sell, rent or share your mobile number, your text-message opt-in or your consent with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent are not shared with any third party, except the service providers below that we need to send the messages.
We do not sell your personal information. We share it only with service providers who help us run the business, and only what they need:
| Provider | What it does for us |
|---|---|
| Standing Pilot LLC | Runs our phone answering line, office software, texts and these pages. |
| Twilio | Carries our calls and texts; records and transcribes calls. |
| Anthropic | Powers the automated phone assistant's conversation. |
| DigitalOcean | Hosts our office software in the United States. |
| Backblaze | Stores our encrypted nightly backups in the United States. |
| Our email provider | Sends sign-in codes to our staff. |
| Stripe | Processes card payments. |
We may also share information when the law requires it, to protect our rights or someone's safety, or if we sell the business (the buyer must follow this policy; text consent does not transfer to a buyer).
We keep call recordings, transcripts, and customer, job, quote and invoice records for as long as we need them to serve you and to keep business, tax and warranty records. Proof that you agreed to texts is kept at least as long as you get texts and for 4 years after. Opt-out records are kept so we never text you again after you opt out. Ask us to delete your information and we'll delete what the law lets us delete.
Our office software needs a sign-in code sent to staff email. Data is encrypted in transit (HTTPS). Only our staff and our software provider can see customer records. No system is perfectly secure; if a breach affects you, we will tell you as the law requires.
Stop texts: reply STOP, or tell us any other reasonable way. To see, correct or delete your information, email dymondheatandair@gmail.com or call (435) 251-0867. We answer within 30 days. We may keep records the law requires us to keep.
Our services are for adults who own or manage a home or property; we do not knowingly collect information from children under 13. If we change this policy, we update the date below. If a change affects how we use your mobile number, we won't apply it to you without your consent.
Last updated November 4, 2026.